FAQ


When should I call a moving company?

The earlier, the better. Although the actual truck assignment may not be made until a few days before your move, it’s a good idea to give your moving company four to six weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

Can I move my pet(s)?

Pets cannot be carried in the moving truck. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn’t convenient, your United agent will be glad to suggest alternate ways to ship your pets safely.

Can I move my house plants?

Prior to your move you should also consider that some states prohibit the entry of all plants, while other states will admit plants under certain conditions. Be sure to check the regulations of the state to which you’re moving.

When is the best time to move?

The busiest times for moving companies are during the summer months, taking place roughly between May 15 – September 15. Near the ends of these months, the volume of shipments is extremely heavy—this tends to be the case for all professional relocation and moving companies.

It’s important to take all factors into consideration when deciding on the best time for you to move. If you have some flexibility in your schedule, providing the moving company with a five-day window for loading your shipment can be greatly beneficial. This will allow the individuals who schedule your drivers and moving crew greater flexibility when scheduling your move. If possible, try to be flexible with your arrival time frame as well—keep in mind that you most likely are not the only shipment the truck is currently moving. Offering a flexible time frame can make a world of difference, and make your entire process of moving much easier.

What should I do with my valuable items?

Items of extraordinary value such as jewelry, money, antiques and stamp collections can be included in your shipment, provided that you notify your local moving representative of these items before packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.

In the moving industry, items worth more than $100 per pound are considered to be articles of “extraordinary” value. To be assured that a claim involving these articles is not limited to minimal liability, complete and sign your mover’s version of a high value inventory form. Also be sure to sign the “Extraordinary (Unusual) Value Article Declaration” box on the Bill of Lading.

Each mover has a slightly different procedure to follow as it relates to high value items. Ask your relocation consultant to provide you with an explanation of their process. This is a confusing but important task, so make sure that you clearly understand the rules prior to load day.

Will the driver load all the boxes that I packed?

Yes, as long as the driver deems them safe for transport.

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